Our commitment
Prefab Spaces respects your privacy. This policy explains how we handle personal information in connection with this website, enquiries, project discussions, and our business operations.
We aim to manage personal information openly and in accordance with applicable Australian privacy law, including the Australian Privacy Principles where they apply to us.
Information we collect
The information we collect depends on how you interact with us.
Information you provide
- Your name, email address, phone number, and preferred contact method.
- Your location, site address, land details, preferred home type, budget, timing, and other project requirements.
- Messages, documents, plans, photographs, or other information you choose to send us.
- Records of enquiries, consultations, and correspondence with our team.
Information collected when you use the website
Our website and hosting providers may process technical information such as your IP address, browser and device type, pages visited, referring website, and the date and time of your visit. See our Cookie policy for more detail.
How we use information
We may use personal information to:
- Respond to enquiries and assess whether a Prefab Spaces project may suit your site and requirements.
- Arrange consultations and provide information about our homes, process, delivery areas, and services.
- Prepare proposals, coordinate project planning, and administer our relationship with you.
- Operate, secure, troubleshoot, and improve our website and services.
- Send updates or marketing communications where you have requested them or where permitted by law. You can opt out at any time.
- Meet legal, regulatory, insurance, accounting, and record-keeping obligations.
We do not use personal information from this website to make automated decisions that have legal or similarly significant effects on you.
When we share information
We may share information only where reasonably necessary with professional advisers, designers, engineers, planners, manufacturers, installers, delivery partners, technology and hosting providers, or other contractors supporting an enquiry or project. These recipients are expected to protect the information they receive and use it only for the relevant purpose.
Some service providers may store or process information outside Australia. The countries involved can vary with the provider in use. Where applicable, we take reasonable steps to ensure overseas handling is consistent with Australian privacy requirements.
We may also disclose information where required or authorised by law, to protect safety or legal rights, or as part of a proposed business sale or restructure. We do not sell personal information.
Storage and security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from loss, misuse, interference, and unauthorised access, modification, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
We keep personal information only for as long as reasonably needed for the purposes described in this policy, to maintain business and project records, or to meet legal obligations. We then delete, destroy, or de-identify it where practical.
Your choices and rights
You may ask to access or correct personal information we hold about you. You may also unsubscribe from marketing communications at any time using the instructions in the message or by contacting us.
If you have a privacy question or complaint, email our team. Please provide enough detail for us to investigate. We will acknowledge and respond within a reasonable period. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner.
Updates to this policy
We may update this policy when our practices, services, or legal obligations change. The current version will be published on this page with its latest update date.